Complex Care
When your healthcare gets complicated, who is responsible for the strategy?
A condition that will not come under control. Coverage that will not refer out. A surgeon you were sent to, not chosen. No one is paid to hold it. Accessum is responsible for the strategy, so that you are not.
Start a conversationA registered nurse responds within a day.
Different situations. The same burden: you are left to manage the care you need.
Professional representation
Your care doesn't end where your coverage does.
Healthcare is billed by the appointment, the test, and the procedure, and paid for by an insurer that decides what counts. For the usual case, that works. When your case stops being usual, the gaps open: between physicians, between the plan and the care you need, between a decision and what happens next.
Conditions remain undertreated. Options go unexplored. And the work of connecting it all falls to you.
A chronic condition, years in, still not under control.
Symptoms no one has been able to explain.
A referral to a surgeon, with no way to know if someone else is better for your case.
A health plan that keeps you inside its network when you need an outside opinion.
A major decision, and no one independent to tell you whether it is the right one.
Several conditions. Several physicians. No one managing how it all fits together.
Home from the hospital, with a list of instructions and no one helping you carry them out.
Your physicians manage the care they provide. Everything around it still needs managing.
What Accessum is responsible for
Your physicians lead the medicine. Accessum is responsible for everything between them.
Five responsibilities, held together in one written strategy.
The right physician.
The one who fits, found and introduced, not the one who happens to have an opening.
The record.
Gathered from every office, read as one, and in the room before the visit.
The handoff.
A dose changed in one office reaches the others that week, not that year.
The insurer.
Authorizations, denials, and appeals pursued to a decision. Care outside the plan arranged, with the price known before you decide.
The visit.
Questions prepared, Accessum beside you if you want, and next steps with a name and a date.
You stop carrying it alone.
Accessum does not make medical decisions. It is responsible for the system the medicine happens in.
If the condition is cancer, start at Cancer Navigation. If you are caring for a parent or spouse, start at Aging & Dementia.
None of these needed a physician. All of them needed someone whose job it was.
What the work looks like
Each part was done right. The problem was between them.
Three moments from the kind of engagement Accessum runs. The details are invented; the mechanics are not.
Approved. For where?
An authorization came through for a scan, naming a facility the ordering physician had never used; a box had been checked. Accessum caught it and had it reissued that afternoon. The scan kept its date.
Received is not read.
Two years of records went ahead of a specialist visit. The office could confirm they had arrived, not that anyone had read them. Accessum brought them into the room.
Same medication. Two names.
A plan denied a prescribed medication: the order used one name for it, the pharmacy label another. Accessum matched the two and resubmitted. Approved.
Before Accessum, catching it was yours.
How it begins
The first call begins with your physicians' names, not ours.
Accessum asks what you want your health to make possible, gathers every record and every prescription from every office, and writes the strategy. Some engagements are one decision; most run as long as the conditions do. Before any visit that matters, a nurse practitioner reads the record with you, so the questions are the right ones.
Your physicians stay your physicians, unless you decide otherwise.
If you have a concierge physician, we work with them. Many of our clients came by their referral.
If your plan will not refer outside its network, we arrange the care anyway. The price is known before you decide, and the decision is yours.
The work, and the terms, in writing before anything begins.
In the room: a former hospital chief operating officer who knows how the marketplace works, nurse practitioners who bring clinical judgment, and registered nurses who carry the work.
Accessum advocates for you: with the insurer, in the specialist's office, in the discharge meeting.
Each month, a written report: work done, questions open, and what has been spent.
Answerable to you, and no one else.
One call. After that, the work is ours.
One relationship
I spent fifteen years running a hospital. The care was excellent. What no one held was everything around it.
Hallie Woods, Founder
Complex Care is the same team and the same written strategy as everything Accessum does. When the situation is urgent, so are we.
Explore Professional Healthcare ManagementProfessional Healthcare Management
Is all of your healthcare being professionally managed?
Until now, there was no one to hire. Now there is.
Tell us where things stand. A registered nurse responds within a day.
Start a conversationManagement is nationwide. Our nurses are based in Colorado and travel with you to your specialist when you want them there. In Colorado, in‑home support and primary care through our nurse practitioners are available to clients who ask.